The Account Manager is responsible for overseeing all operations at their assigned location which includes managing, hiring, overall performance, and financials. In addition to managing day-to-day operations, you will be responsible for developing new business in the surrounding market. You will work with the General Manager and leadership team to prospect, solicit, and close on business.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serve as the main point of contact for all valet parking account management matters.
Assist with challenging client requests or issue escalations as needed.
Attend meetings with client to review customer service levels and financials.
Answer telephone inquiries pertaining to related location promptly and in a professional and courteous manner
Manage a team of associates to ensure that operating procedures are followed and that desired levels of customer service and financial performance are achieved.
Recruits, hires, trains and develops team members to ensure that desired performance levels are achieved.
Communicates expectations and provides guidance/direction as needed;
Holds associates accountable for performance and takes corrective action when needed.
Interacts with client(s) and customers to achieve and maintain positive relationships.
Completes reports and paperwork needed to communicate operational issues, as well as performance of facility and team members.
Prepare and complete monthly financial package in timely and consistent manner
Ensure proper accounting of all revenue and expenses.
Reviews financial reports on an on-going basis and makes operating adjustment as needed to achieve desired financial goals.
Collaborate with sales team to identify and grow opportunities within territory
Develops new business through cold-calling, networking events, and various lead generating activities.
Build and maintain strong, long-lasting client relationships
Assists General Manager in create Request-for-Proposals (RFPs)
Maintain and order supplies and parts as needed.
Manage a team of 10 to 15 valet attendants.
Recruiting, interviewing, hiring, onboarding, and developing staff.
Completing required new hire paperwork in a timely manner.
Provide progressive disciplinary action and terminations as needed.
Position Type and Expected Hour of Work
This is exempt, full-time position. The schedule is typically Monday through Friday, 8 a.m. to 5 p.m., however there are times where you may work weekends and/or nights.
Up to 25% travel.
Required Education and Experience
Previous experience managing staff, preparing work schedules, and delegating duties.
Proven work experience as an Account Manager, Key Account Manager, Junior Account Manager, Operations Manager or relevant role.
Self-motivated and able to thrive in a results-driven environment
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
Strong verbal and written communication skills
Excellent listening, negotiation and presentation abilities
Preferred Education and Experience
Parking or valet operations experience.
Business Development experience.
The worker is subject to both environmental conditions. Activities occur inside and outside.
The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving vehicles.
Must be able to remain in a stationary position for the majority of time.
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, and etc.
Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
Analyzing data and figures; transcribing; viewing a computer terminal; extensive reading
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Reaching. Extending hand(s) and arm(s) in any direction.
Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Employment Opportunity (EEO)
Premier Parking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Premier Parking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities
In 2001, Premier Parking was founded with one surface parking lot in downtown Nashville out of a need for a higher level of parking management services available to clients living and working in the Central Business District. With a vision to improve the current state of parking services in Nashville, Premier has evolved into one of the most widely recognized parking management providers. Led by ...majority owner and CEO, Ryan Chapman, Premier Parking is focused on expanding their business across the nation, making their mark in the industry by increasing the service levels and standards in parking management.
From conception, the company has been centered around a commitment to raising the bar on all aspects of parking. Built upon an understanding of a property owner and manager’s diverse parking needs, the parking experts at Premier offer complete parking management solutions to cover all aspects of parking management. From better customer service to improved parking facility revenues, Premier Parking meets all the needs of its customers through development of specific parking programs tailored to each individual facility. We strongly believe that the correct implementation of technology and talent can boost owners’ revenues and ensure customer satisfaction at any parking facility we operate.
Our company’s success is attributable to a strong parking management background, a foundation of excellence supported by exceptional levels of customer service, and a focus on providing superior parking management resources for stakeholders and property managers.