The General Manager will be the senior representative for the Airport Parking operation at the Minneapolis/St. Paul Airport on a dedicated full-time basis.
The General Manager will be responsible for the administration and operation of the parking facilities under the control of the Airport.
The following is a listing of major duties performed by the General Manager:
Plan, organize direct and control the work required for all the Airport’s administrative, supervisory, cashier, and other employees and subcontractors engaged in operating the public parking lots at the Airport.
Abide by and ensure adherence to established policies, rules, procedures and regulations of the Airport as applicable at the Facility.
Maintain close and proper liaison with the Airport Parking Manager or duly designated representative on day-to-day basis discussing an operational issues to assure cooperation of his/her staff with authorized representatives.
Maintain close liaison with and assure cooperation of staff with members of the Airport on matters of revenue accountability.
Responsible for the overall collection of all related revenues.
Be responsible for the reporting safety and security concerns to the Airport.
Budgeting, staffing, landowner statements, and other financial reporting.
Oversee the customer relations aspect of the parking operation.
Work with current union leadership and enforcement of CBA provisions.
Approve the purchase of services and materials associated with the operating of the Airport parking facilities.
Be responsible for analyzing parking lot operational activities to monitor/develop procedures to improve customer service.
Conduct unannounced personal inspections at various times of the day and week to observe and evaluate performance of subordinate personnel in fulfilling customer service standards and contractual obligations.
Supervise directly and indirectly a staff in excess of 100 employees
College degree or similar work experience required.
Five (5) years of comparable airport parking experience.
Five (5) or more years of management experience.
Three (3) or more years of budgeting, expense control and scheduling experience.