Director of Parking and Transportation (Administrator II)
California State University San Bernardino
May 25, 2018
SAN BERNARDINO, California
Depends on Qualifications
Full Time - Experienced
Executive Management, Public Safety
Reporting to the Chief of Police and Director of Public Safety, the incumbent leads and directs the Department of Parking and Transportation Services. The incumbent manages and assesses the effectiveness of services within Parking and Transportation, which is an auxiliary (self-supporting) program. The units within Parking and Transportation are 1) Permit Sales and Processing; 2) Alternative Transportation; 3) Citation Processing; 4) Business Information Systems, which includes budgeting and financial forecasting; 5) Parking Enforcement, and the initial review of Parking Appeals; and 6) Wayfinding and Event Parking.
Parking facilities at CSUSB include two, multilevel parking structures each with about 750 spaces and several surface lots with an overall campus total of about 8,300 parking spaces. The campus population during Fall Quarter 2017, was about 20,000 students and 2,000 faculty/staff employees. CSUSB is under the jurisdiction of the South Coast Air Quality Management District and must comply with clean air mandates to reduce the number of drive-alone motor vehicle trips to the campus. Thus, the director is responsible for ensuring campus compliance with Rule 2202, and reporting, annually, the campus's progress toward achieving a 1.5 Average Vehicle Ridership (AVR).
The director supports campus planning initiatives by performing parking demand analysis and projections of the four major groups which require consideration: 1) student commuters; 2) student dorm residents; 3) faculty/staff, and 4) visitors and event patrons. The director needs to have knowledge of database record keeping and reporting, especially toward the writing and retrieval of the parking permit and parking citation records. In summary, the director has overall responsibility for administering a safe, effective and economical parking and alternative transportation program at a large, complex and growing public university with represented faculty and staff employees.
To perform this job successfully, an individual must be able to perform each essential function. The requirements listed below are representative of the knowledge, skill, and/or ability required.
California Vehicle & Penal Codes, legislation and pending legislation that may affect Parking & Transportation practices, programs, services and funding;
Applicable local, state, and federal laws and appropriate sections of the California Administrative Policies and Education code;
Working knowledge of, parking and transportation resources affecting local, CSU, state and national programs;
Working knowledge of or ability to quickly learn University infrastructure, campus practices, policies and procedures and legal limitations or options;
Transit and trip reduction guidelines and local area air quality management regulations;
NIMS/SEMS emergency management principles and emergency preparedness practices;
English usage, spelling, grammar, and punctuation;
Modern office methods, practices, procedures and equipment; and
Microsoft Office software products, particularly Word, Excel, and Access.
Assist in the administration of public safety, law enforcement and transportation programs in a fair and objective manner;
Consistently apply Department/University policies, applicable laws, directives and supervisory mandates and identify, develop and implement new University policies where appropriate;
Conduct research, monitor, interpret, and report on how these mandates/regulations may affect or relate to Parking & Transportation services, programs, and campus compliance;
Monitor and report on legislation and/or regulatory agency mandates that would require university action/compliance;
Initiate actions, define problems, collect data, establish facts, and draw valid conclusions and to interpret applicable laws using sound judgment by gathering data, reasoning logically, and drawing valid conclusions;
Demonstrate strong fiscal management and analytical skills including budget development, planning, and implementation, accurate revenue/income projections;
Make effective decisions and sound judgments in a fast-paced environment; maintain composure under pressure and during emergency situations;
Effectively handle customer service issues, present information, and respond to concerns and questions from varying groups, such as managers, customers, and the general public;
Use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems;
Exercise considerable judgment and discretion in effectively establishing and maintaining positive working relationships, support of a culture of mutual respect and effectively collaborate with all levels of the organization;
Plan, coordinate, direct and evaluate the work of subordinate staff engaged in various professional, technical, and clerical functions;
Lead by inspiring, motivating and mentoring others toward goal achievement;
Effectively operate in an environment that requires discretion and confidentiality;
Quickly learn and apply a variety of CSU and CSUSB policies and procedures and collective bargaining agreements;
Set and multi-task priorities and deadlines to ensure that multiple projects are consistently completed in a timely manner;
Foster a strong customer service culture requiring a very high level of diplomacy and professionalism; and
Communicate clearly and concisely, both orally and in writing.
Education and Experience: Bachelor's degree from an accredited university in Business Administration, Public Administration, City, Regional, or Transportation Planning, or a closely related field. At least five (5) years of progressively responsible professional work experience in parking and/or transportation services or a closely related field is required including a minimum of three (3) years of management/supervisory experience. Higher education or public parking operation experience is preferred.
Licenses and Certificates: Possession of a valid California driver's license or the ability to obtain by date of hire. Possession of a Certified Administrator of Public Parking (CAPP) certification or the ability to obtain within twenty-four (24) months of employment.
About California State University San Bernardino
California State University, San Bernardino is one of 23 campuses in the California State University system. Located equidistant between Los Angeles and Palm Springs, CSUSB serves the expansive San Bernardino and Riverside Counties (also known as the Inland Empire), whose more than 4 million residents live in 27,000 square miles - an area larger than 10 states. Voted the most beautiful CSU campus by students, CSUSB is nestled in the foothills of the picturesque San Bernardino Mountains, which provide a stunning backdrop to the 441-acre park-like campus. Cal State San Bernardino is a preeminent center of intellectual and cultural activity for the Inland Empire. With five academic colleges, along with a college of extended learning and a branch campus in Palm Desert, CSUSB enrolls more than 17,000 students and employs more than 2,100 faculty and staff. An Hispanic-serving Institution, the campus reflects the rich and dynamic diversity of the region and has as diverse a student population as any university in California.