Penn Parking Services has an annual labor budget of $3.2 million with over 45 full and part time employees, including salaried professional and hourly paid staff and unionized staff, and 27 lots and garages.
This leadership position is responsible for managing all operational and administrative aspects of Penn Parking. Provides oversight of revenue collection and control, capital improvements, maintenance & cleaning of equipment and property; resource and people management including labor scheduling; employee & labor relations; working with both outside & internal vendors; and controlling related costs; customer service and stakeholder relationship management. Management oversight of permit program and customer service operation, including administration, pricing and events. Some evening and weekend hours are required. The role reports to the Director of Business Services.
Bachelor’s degree and 5 years to 7 years of relevant experience, or an equivalent combination of education and experience, are required. Advanced degree in business management is an advantage. Substantial demonstrated operational management experience in a complex 7-day operation, preferably in the parking business.
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Internal Number: 93-29158
About University of Pennsylvania
The Business Services Division (BSD) of the University of Pennsylvania supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD is currently focused on three major initiatives:
•Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels.
•Driving productivity for the Division and its customers through the better use of technology.
•Enhancing service offerings through upgrades and expansions of facilities.