Lanier Parking Solutions has an immediate need for a Manager of Shuttle Operations in Atlanta, GA. Enthusiasm and a passion for customer service are the key attributes that we are looking for in a Lanier Manager as you will supervises the daily activity of the several Lanier Shuttle locations; ensuring drivers are in compliance with all Federal, State and local rules and regulations and Company policies and procedures.
Responsibilities include but are not limited to:
Hire, train, and schedule managers and staff to ensure that locations are staffed at appropriate levels at all times, while staying within budgeted guidelines.
Monitor daily attendance and performance of staff to ensure that they are giving the highest level of customer service while performing their duties efficiently and accurately. Ensure compliance with all company & client standards; deal with performance and other disciplinary issues as they arise.
Supervise managers and employees with patrons and clients to ensure that complaints, disagreements, or misunderstandings about parking rates or services are resolved diplomatically and fairly. Respond promptly to customer inquiries, complaints, or requests.
Function as primary point of contact with City Parking Director. Attend all client meetings as appropriate and maintain client contact log. Handle projects, reports, and special requests from client. Above all, meet or exceed all client expectations in order to keep a good working relationship between client and Lanier.
Facility Appearance / Maintenance:
Monitor maintenance of parking facilities and lots to ensure that appearance is clean, safe, and maintained to standard. Supervise on-going maintenance projects to ensure quality and timely completion.
Loss Control: closely supervise ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.
Reporting: Prepare and submit daily, weekly, and monthly operating reports as required. Ensure that all information is reported accurately and within stated deadlines.
This position requires a flexible schedule, and does require weekend work. The starting salary range is 40k - 45k, based on experience.