This position is responsible for, but not limited to planning, directing, and coordinating the activities and operations of the Parking Services and Valet departments. Duties and responsibilities also include formulating policies, managing daily operations, and overseeing as well as evaluating the quality of service provided by staff. The Operations Manager is required to hire new members for the staff and delegate tasks and duties to them. He/she is responsible for the coordination of the activities associated with Parking Services and Valet, including the oversight of day, evening, and weekend customer service and parking operations at various locations.
The Operations Manager should be available to respond to emergencies and may be required to work weekends, evenings, late night shifts, and special events.
In addition, the Operations Manager keeps track of different events, implements customer service protocols, creates emergency response procedures, conducts evaluations, and supervises Parking Services and Valet staff members.
Experience in parking services, specifically in the Security and Valet industry
Experience in a management or supervisory position
Bachelor’s degree preferred
Strong customer service, decision making, project management, staffing, planning, training, mining data, tracking budget expenses in payroll, analyzing information, developing standards, solicit new business, and emphasizing commitment to efficiency
The New Brunswick Parking Authority was created by an ordinance of the City of New Brunswick NJ adopted August 3, 1948 and pursuant to NJSA 40:HA. The Authority is a public body corporate and political subdivision of the State with the same territorial boundaries as the boundaries of the City, exercising public and essential government functions and having all the powers necessary to carry out its... corporate purposes and the provisions of the Act.
The duties of the Authority are to construct, improve, maintain and operate off-street parking facilities, to promote traffic improvements and the free flow of traffic through city streets and to improve conditions affecting public safety and welfare. The Authority is also responsible for the management and operation of on-street parking by the use of parking meters and residential permitted parking.