LAZ Parking is one of the largest operators in the growing multibillion dollar US parking industry. Founded in 1981, LAZ
operates hundreds of thousands of parking spaces from offices all across the country. When it comes to parking, we’re the
Most importantly, LAZ is a PEOPLE FIRST company with a mission to “create opportunities for our employees and
value for our clients.” If you’re looking to join a growing company led by passionate people committed to being the best
– contact us today!
The Spirit of the Position:
LAZ Parking-CampusParc is seeking a Director of Administration to join the administrative team responsible for
running the parking system at The Ohio State University to help ensure 24/7 professional parking management. As a
company devoted to promoting an employee-focused servant-leadership culture, the Director of Administration will play a
key role, with primary responsibility for directing the Customer Service Center, Enforcement/Collections teams, and IT
staff. Reporting to the Vice President of Operations for CampusParc, this high-impact position in a fast-paced
environment requires a top-notch talent who is looking for a challenge and an opportunity to make a difference.
? Oversee the information technology team in routine local network administration and in the development,
implementation, and operation of multiple parking-related operating systems comprising the operations’ systems
? Oversee the Customer Service Center to ensure that all customer interactions are resolved expediently and
professionally, in accordance with the standards established by the Concession Agreement between LAZ’s client
and the university.
? Oversee the collections and parking enforcement operations, including oversight of quality control and dispute
? Develop effective working relationships with key internal and external constituencies, including, but not limited
to, the university’s Concession Manager, the university’s Office of the Chief Information Officer, and the
CampusParc Events Manager.
Principal Job Duties:
? Responsible for oversight and leadership for all departments under the Director’s purview.
? Responsible for working with the Vice President to develop short- and long-term strategic initiatives for
departments under the Director’s purview to support the effective operation of the university parking system.
? Within the purview of the Director’s responsibility, understand, implement, and deliver all requirements that are
outlined within the Concession Agreement between LAZ Parking and our client.
? At the direction of the Vice President, act as a liaison between the client, The Ohio State University, external
stakeholders, and the parking system.
? Responsible for interviewing, hiring, and terminating personnel as necessary.
? Oversee the development and implementation of procedures/policies that assist with the leadership and
supervision of all managerial staff under Director’s responsibility.
? Oversee and ensure the effective scheduling of all departmental staff under the Director’s purview in accordance
with the needs of the operation.
? Oversee the development and administration of effective training programs for personnel in each department
under the Director’s purview, to ensure compliance with operating standards and to improve performance.
? Annually, at minimum, review and revise standard operating procedures (SOPs) for each department under the
Director’s purview and effectively communicate and provide training on SOPs to department management, staff,
and other personnel as required.
? Establish and/or understand and deliver outcomes in accordance with established key performance indicators and
Concession Agreement operating standards.
? Monitor and report performance metrics as required by the Vice President and/or Concession Agreement.
? Produce daily, weekly, monthly, quarterly, and annual reports as required.
? Ensure that customer satisfaction is maximized by maintaining the highest level of service thresholds and
initiatives that are aligned with the expectations of the Ohio State University and our client.
? At the direction of the Vice President, implement and complete projects, programs, and initiatives that arise from
the operation of the parking system.
? Additional duties as assigned.
Skills and Attributes:
? Ability to adapt quickly and effectively in a diverse and ever-changing environment
? Flexibility, and comfortable with ambiguity
? Exceptional verbal and written communication skills
? Ability to influence, with excellent interpersonal skills
? Exceptional relationship-building skills with both internal and external stakeholders, partners, and clients
? Excellent organizational skills
? Comfortable with technology and ability to learn new systems quickly
? Strong understanding of networks and system development
? Ability to seek improvement and create an environment of idea sharing and creative problem solving.
? Working knowledge of municipal enforcement code as they relate to parking. Experience with hand held
computer ticket issuance devices, mobile LPR enforcement, enforcement routing and parking violations